Frequently Asked Questions


Consultations and Prescriptions – 100% RISK FREE*

Who provides the online consultations?

We have a dedicated team of healthcare practitioners that are all U.S. licensed healthcare professionals who undergo an extensive background check and license verification process.

For your convenience, you may find more information about them here.

How do I schedule a telehealth appointment? I did not get that option when I first ordered.

Seven Cells is an asynchronous telehealth platform, and the answers you provide in your questionnaire will be carefully reviewed by the prescriber.  If the prescriber needs clarification from you or if a synchronous or “live” telehealth consultation is required in your state, we will reach out to you.

Can I request to talk directly to a pharmacist?

We try to keep everything digital and we welcome your emails to with any concerns.  Our affiliate pharmacy has pharmacists ready to consult with you and answer any questions you may have.

If something comes up and we need to connect with you, one of the prescribers or pharmacists will be in touch with you.

Why do I have to answer the questionnaire to make a purchase?

In order for your prescription to be approved by a physician and shipped as quickly as possible, we need you to answer the  medical/ health-based questionnaire.  The questionnaire contains questions similar to those asked by a physician during a standard clinic visit.

Can I use a different pharmacy?

We fulfill your approved orders via our affiliated Seven Cells Pharmacy.  You can have your prescription sent to any pharmacy of your choosing. However, if you chose to have your prescription sent to a different pharmacy, please note the telehealth physician consultation fee of $125.00 will be charged to your credit card on record. For information regarding this topic, please email

Orders and Shipping 

How can I get a product from Seven Cells, and how long does it take?

Our purchase process is as follows:

  1. Select your desired product and quantity and begin the process to purchase.
  2. Enter your credit card and shipping information.  This is only to authorize your credit card for the price of the physician consultation and the medication. No charges will be applied until you have been approved for your medication.
  3. You will be prompted to fill out a health-based questionnaire.
  4. You will be required to provide a Government issued ID to confirm your identity.  Have a valid Government issued ID ready!
  5. Upon completion, your medical questionnaire will be reviewed by one of our prescribing physicians.
  6. After one of our prescribers has reviewed your medical questionnaire, you will receive an email notifying you if the physician has approved the medication for your use.  If approved, your credit card will be charged immediately for both the medication and the consultation.  Your prescription will be sent to our affiliated pharmacy for fulfillment.  If the prescriber has denied your prescription (you were not deemed a good fit for medication desired), the authorization hold on your credit card will be released immediately and you will not be charged for the $25 telehealth consultation fee.
  7. Your prescription order could take up to 5-7 business days to be compounded, processed and shipped.

Why is my prescription taking so long?

Due to the extremely high demand, we have been inundated with orders. At the moment, after approval by one of our prescribers, your prescription could take up 5-7 business days to be compounded, processed and shipped.

We are working hard to ensure all orders go out as quickly as possible.

What can I do if I want my order to be expedited?

We review and fulfill orders on a first-come, first-serve basis. We are currently experiencing an extremely high volume of orders, so the current fulfillment timeline is as follows:

  1. Orders will be reviewed by a prescriber.
  2. Your prescription could take up 5-7  business days to be compounded, processed and shipped after approval by one of our prescribers.
  3. From that point on, your product will arrive based on your selected shipping method.

Is there a way for me to get in contact directly with the Fulfillment Center?

Due to the extremely high volume of orders that Seven Cells is receiving, our fulfillment center is working nonstop to get your order shipped as quickly as possible. Please contact our Customer Support team in order to inquire about your order status at

However, we will follow up with your order and ensure that nothing is delaying the order from shipping as soon as possible.

Why is my prescription taking so long to be fulfilled?

Due to an extremely high volume of orders we’ve received in the past weeks, your prescription could take up 5-7 business days to be compounded, processed and shipped.

We will notify you via email with your prescription status. If you are approved, our fulfillment team will begin prepping your product to be sent to you, and you will receive an email confirmation as soon as possible. If you have not been deemed a good fit for the prescription you requested, we will notify you via email and release the authorization on your credit card.

My order was attempted to be delivered, but I haven’t received it yet.

We suggest that you check your tracking number for the most accurate details on your delivery. You may also have to contact the shipping company to confirm when a second attempt will be made or personally picked up.

Can I change my shipping address?

Your shipping address can be changed as long as the order hasn’t been shipped or the carrier has it up for delivery. Also the address you seek to ship to must be within one of the states to which we are able to ship to at the time of purchase.

Can I change my shipping method to expedite my order?

At the moment, there is no way for us to expedite the shipping process of an order that has already been placed. After an order is placed and processed, it is already in the hands of the shipping company.

Which states aren’t available for shipping?

We are working to be able to ship to all the states of our country.

In the meantime, we are currently not able to ship to:

  • Alabama
  • Arkansas
  • Washington DC
  • Micronesia
  • Marshall Islands
  • Michigan
  • Nebraska
  • Northern Marian Islands
  • Oregon
  • Palau
  • South Carolina
  • West Virginia
  • Armed Forces Americas
  • Armed Forces Europe
  • Armed Forces Pacific
  • Virginia
  • Mississippi
  • Tennessee

Do you ship to Canada or Internationally?

Unfortunately, we currently do not ship to Canada or Internationally.

Payments and Discounts

Which payment methods are accepted?

We accept all major credit cards: Visa, Mastercard, American Express.

I forgot to use my discount code, can it be applied to my existing order?

Once your order has been placed, we are unable to apply the discount code. However, we invite you to use your code on your next purchase.

Cancellations and Refunds – 100% RISK FREE*

Can I request the cancellation of my order?

We will do what we can to ensure you are satisfied with your Seven Cells experience. If you are not satisfied or if we have not met your expectations, you may request a refund and cancel your order if your order has not been fulfilled. You will receive a full refund within 3-5 business days of your request depending on your bank’s processing times.

Please note: if an order has been shipped, we are not able to process a return/refund due to the nature of the order as it contains specific dosage.

How do refunds work?

Due to legal restrictions around the nature of your order, we cannot accept returns of prescription medications for reuse or resale, and all sales are final.

If you request a refund, we will need to confirm that either:

  • Your order has not yet been reviewed by a prescriber
  • Your prescription request has not been deemed a good fit.

In either of these cases, a full refund will be provided to the original method of payment. If a doctor has already reviewed the order or the prescription has already been shipped, then the order is not refundable.

However, if you feel that we made an error in the filling of your prescription, please contact us at 800-818-1779 as soon as possible.

Why wasn’t my order approved by the prescriber?

Your prescription request and health-based questionnaire are carefully reviewed by one of our prescribers. You may have not been deemed a good fit for your desired product for reasons that range from health concerns allergies, or possible side effects.

All of our patient information is kept highly confidential as we are 100% HIPAA compliant. For that reason, the prescribers do not provide the customer support team with details of the decision.

My order was not approved. Will I be receiving a full refund?

If you are not approved for the medication by one of our physicians you will be notified via email.  The authorization of you credit card will be immediately removed and no charges will apply.


Where can I get more information about Ivermectin?

If you would like to learn more about Ivermectin, please visit the product page here to go to the Ivermectin product page.

What would be the mg/pill for my order? I’m trying to compare pricing with a local pharmacy.

Our prescribers prescribe on a weight-based protocol, and therefore, prices are the same regardless of strength (up to 28 mg).  Note: each patient must go through the consultation process before purchase to ensure proper dosage.

Can I take Ivermectin if I’ve tested positive for covid-19?

Preventative and treatment dosage regimens will be determined by your healthcare provider.

Ivermectin is a prescription medication, and each patient requires an individual prescription from one of our prescribers.

How should I take Ivermectin if I tested positive for covid-19?

Follow the instructions or directions for use on the bottle.

What’s the minimum age to take Ivermectin?

You need to be at least 18 to purchase the product from our site.

What’s the amount of mg/pills for my order?

This depends on the weight of the patient.  In general, the following applies,

70 – 90 lbs = 8 mg
91 – 110 lbs = 10 mg
110 – 130 lbs = 12 mg
131 – 170 lbs = 14 mg
171 – 190 lbs = 16 mg
191 – 210 lbs = 18 mg
211 – 230 lbs = 20 mg
231 – 250 lbs = 22mg
251 – 270 lbs = 24mg
271 – 290 lbs = 26mg
291 – 310 lbs = 28 mg


Why do I need to share my ID? Is it safe?

Due to the nature of your order, it is required that we verify your identity with a government-issued form of identification in order for it to be processed and approved.

Rest assured that your information is being collected under safe conditions. We are 100% HIPAA compliant.

Why did the price of some products increase?

Due to the worldwide shortage of some products, our pricing may vary due to the limited supply and current market rates.

Please be aware that we try our best to make our prices the most competitive on the market.